Product Specialist UK
We are looking for a full-time Product Specialist to join the farmerswife team in the UK. You will provide consulting and support to our clients within the media industry, for example, production and postproduction companies, broadcasters and agencies. You will be working from your home office and onsite with customers mainly in the London area.
Within your role you will:
- Provide support (phone/email) to users by researching and answering questions; troubleshooting; guiding clients through problem-solving steps
- Conduct product demonstrations online/onsite
- Implement the software and train clients. This includes analyzing and customizing the client workflows within farmerswife.
- Write and update articles for our knowledgebase.
You have experience in using or implementing business planning software. You are self-motivated, service minded, a good team player and like to travel for work.
Skills and qualifications:
- Experience of Business Planning Software
- Client facing experience and a good “teacher”
- Fluent English, spoken and written. Additional languages are a plus
- First class written and spoken communication skills
- Analytical and numbers oriented
- Good computer skills (Windows, Mac)
- Higher education, University or similar
- Customer Service oriented, friendly personality
- Prior knowledge of farmerswife is a plus
- Knowledge of the media industry is a plus
This is your chance to join our international team, work with an interesting product and great clients from all over the world.
Who we are
Headquartered in Palma, Spain, farmerswife is the leading provider of scheduling, resource and project management software for the media industry of today.
With clients in production, post-production, broadcasting, equipment rental, agencies, and education we offer a solution that helps our clients manage their projects and teams to simplify their work and to maximize their team’s efficiency by effectively harnessing the power of their people. Our headquarters are based in Mallorca and we also work from London, Santa Monica, Denver, New York, Arizona.