Product Specialist USA
What we are looking for
This is a full time Product Specialist position in a software implementation and client support role.
We are looking for; a multi faceted team player, who can understand and design workflow solutions, manage a training room full of temperamental farmerswife newbies, handle support tickets, remain calm when many things are being thrown at them, someone who loves travelling around US and abroad.
Your primary role will be support work, documentation, online and onsite software demonstrations, new client onboarding and client onsite training (mostly in the US/Canada) as well as third party software integration.
The role is on a work from home basis and even though our main US office is in Santa Monica, CA we are flexible on location for the right candidate. To us the right fit is more important than being the same place.
Knowledge of Production and/or Post Production workflows and experience with farmerswife is obviously preferred, but we’re not biased; experience with scheduling software in general is a huge plus.
Excellent knowledge of Mac, iOS and PC platforms will be required and it would be great if you had some knowledge or expertise in AWS EC2 administration.
Our ideal person will be highly client services minded, have a go-get attitude, an excellent communicator in written and verbal English, able to keep many balls in the air, have an ‘early adopter’ attitude to new software, quick to understand our clients needs and have creative problem solving skills. Spanish as a second language would be really advantageous.
The job involves Support work; client calls, emails and visits to help problem-solve and guide clients through to resolution of query. Client onboarding and Training – on and offsite, including pre-training database prep and build in close relation to clients workflow.
Software demonstrations – at tradeshows as well as onsite and online demos of our software to potential new clients.
Work directly with clients to scope, design and develop integration solutions from farmerswife to third party software that our clients are already have implemented. Internal Tasks – improving documentation and internal processes, both in written and shortform video.
We offer fantastic worldwide colleagues, a flexible work schedule, varied tasks, generous package with many public holidays + vacation days, healthcare and working from your own home, as well as travelling to Mallorca for company workshops at least once a year.
If you are interested, please submit your resume with cover letter, earliest start date and salary requirement